- Extending OUA to Include Enhanced Reliability Reporting
- Achieving Clear and Consistent Customer Communications at ConEd Using a Synchronized Data Feed Across All Client-Facing Applications
- OUA Implementation Success at Eversource: Best Practices and Lessons Learned
- Transforming Clark County’s Inspection Practices with Process Automation
- Decisions, Decisions, Decisions: The Pros & Cons of Moving to Full SaaS, PaaS, or Staying on Premises
- Cloud Workshop: Deploy CCB v2.8 on Oracle Cloud Infrastructure (OCI)
- Digital CX Journey of Alliant Energy – Acing the Art of Customer Centricity
- Talent Acquisition for Technology Projects
- Enabling a Trusted Oracle Utility Solution
- Decluttering the Cloud with InvoiceCloud and ESC Partners
- Columbus DPU: Roadmap to Becoming a Water Utility of the Future & Meter Service Cloud Solution
- Essentials of Getting it Right – Organizational Change Management When Moving to the Cloud
- Timing Transition to the Cloud – Lessons Learned in Planning, Preparation and Execution
- Living in the Cloud – Life after Go-live
- Data Conversion Considerations CCB/C2M to CCS
- CC&B Welcome & Customer Operations Roadmap Highlights
- Challenges and Opportunities of Implementing CS Solutions With Multiple Vendors and Technology
- Evergy’s Roadmap to the Cloud/CCS – Does C2M Reduce the Risk?
- Miracle: Lessons learned from the team who are transforming MGE into a Digitally Integrated Utility
- Critical Payment Options for Today’s Utilities through PayPal
- CCB to C2M: Plan to Production in 9 Months (City of Jackson, MS)
- From Commodity to Service- The New Digital Customer Experience Code for Water Providers
- Cyber Security and What we Should be Doing to Protect our Customer Data
- A Connected Experience Strategy for Customer and Workforce Transformation: Burbank Water and Power’s Digitization Journey
- Eliminate Human Error – Why Automating Parallel Billing Testing is a Smart Business Decision
- Leaps in Efficiency through Automation
- Oracle Field Services – Transforming Business Operations
- Pasadena Water and Power Enhances their Customers’ Digital Experience
- Integrated Customer Experience: Revenue Diversification for the Informed Call Center Agent
- Moving and Integrating Oracle CIS to the Cloud
- Patching Approaches & Best Practices
- Let there be change: Decrypting Digital Customer and Workforce Experience Leadership at Santee Cooper
- C2M: Demystifying MDM Security
- Beyond Meter to Cash: AMI for the Edge Customer
- MDM Moving to the Cloud: The Big Lift?
- Panel Discussion: AMI/MDM/CIS Modernization of Water at City of Jackson, MS
- Patching Approaches & Best Practices
- Legacy System Replacement: Three Customer Journeys via Case Studies
- On Premises to OCI Migrations
- Transforming Meter to Cash and Meter Life Cycle Processes Using OUMDM
- MDM and the Foundation for Advanced Rates
- Technical Considerations for OUAF Upgrades
- NMS Roundtable Utility Updates
- Blocking Switch Plan Requests for Specific Dates
- Taking Emergency Storm Restoration to the Next Level
- Con Edison & Orange and Rockland Utilities 90% Performance Testing
- Voice of Customer – FlexSCADA – Next Generation SCADA Platform
- Breaking the Data Silos & Creating Single Version of Truth Across All Downstream Outage Management Reporting Applications
- LG&E and KU ADMS and OMA Update
- Assets – We are Not the Same! LWC’s Approach in Applying Complex Asset Maintenance Strategies Across Like Assets
- Pairing Remote and Digital Asset Inspections with EAM
- Better Together – Integrating WACS with Oracle Field Service and Oracle ERP Cloud
- Timekeeping Tidbits
- Extending the life of WAM 1.9 with 1.9.1.3 infrastructure upgrade, The Last, Best Hope for 1.9
2022 SPONSORS
2022 Conference Presentations
- Extending OUA to Include Enhanced Reliability Reporting
- Achieving Clear and Consistent Customer Communications at ConEd Using a Synchronized Data Feed Across All Client-Facing Applications
- OUA Implementation Success at Eversource: Best Practices and Lessons Learned
- Transforming Clark County’s Inspection Practices with Process Automation
- Decisions, Decisions, Decisions: The Pros & Cons of Moving to Full SaaS, PaaS, or Staying on Premises
- Cloud Workshop: Deploy CCB v2.8 on Oracle Cloud Infrastructure (OCI)
- Digital CX Journey of Alliant Energy – Acing the Art of Customer Centricity
- Talent Acquisition for Technology Projects
- Enabling a Trusted Oracle Utility Solution
- Decluttering the Cloud with InvoiceCloud and ESC Partners
- Columbus DPU: Roadmap to Becoming a Water Utility of the Future & Meter Service Cloud Solution
- Essentials of Getting it Right – Organizational Change Management When Moving to the Cloud
- Timing Transition to the Cloud – Lessons Learned in Planning, Preparation and Execution
- Living in the Cloud – Life after Go-live
- Data Conversion Considerations CCB/C2M to CCS
- CC&B Welcome & Customer Operations Roadmap Highlights
- Challenges and Opportunities of Implementing CS Solutions With Multiple Vendors and Technology
- Evergy’s Roadmap to the Cloud/CCS – Does C2M Reduce the Risk?
- Miracle: Lessons learned from the team who are transforming MGE into a Digitally Integrated Utility
- Critical Payment Options for Today’s Utilities through PayPal
- CCB to C2M: Plan to Production in 9 Months (City of Jackson, MS)
- From Commodity to Service- The New Digital Customer Experience Code for Water Providers
- Cyber Security and What we Should be Doing to Protect our Customer Data
- A Connected Experience Strategy for Customer and Workforce Transformation: Burbank Water and Power’s Digitization Journey
- Eliminate Human Error – Why Automating Parallel Billing Testing is a Smart Business Decision
- Leaps in Efficiency through Automation
- Oracle Field Services – Transforming Business Operations
- Pasadena Water and Power Enhances their Customers’ Digital Experience
- Integrated Customer Experience: Revenue Diversification for the Informed Call Center Agent
- Moving and Integrating Oracle CIS to the Cloud
- Patching Approaches & Best Practices
- Let there be change: Decrypting Digital Customer and Workforce Experience Leadership at Santee Cooper
- C2M: Demystifying MDM Security
- Beyond Meter to Cash: AMI for the Edge Customer
- MDM Moving to the Cloud: The Big Lift?
- Panel Discussion: AMI/MDM/CIS Modernization of Water at City of Jackson, MS
- Patching Approaches & Best Practices
- Legacy System Replacement: Three Customer Journeys via Case Studies
- On Premises to OCI Migrations
- Transforming Meter to Cash and Meter Life Cycle Processes Using OUMDM
- MDM and the Foundation for Advanced Rates
- Technical Considerations for OUAF Upgrades
- NMS Roundtable Utility Updates
- Blocking Switch Plan Requests for Specific Dates
- Taking Emergency Storm Restoration to the Next Level
- Con Edison & Orange and Rockland Utilities 90% Performance Testing
- Voice of Customer – FlexSCADA – Next Generation SCADA Platform
- Breaking the Data Silos & Creating Single Version of Truth Across All Downstream Outage Management Reporting Applications
- LG&E and KU ADMS and OMA Update
- Assets – We are Not the Same! LWC’s Approach in Applying Complex Asset Maintenance Strategies Across Like Assets
- Pairing Remote and Digital Asset Inspections with EAM
- Better Together – Integrating WACS with Oracle Field Service and Oracle ERP Cloud
- Timekeeping Tidbits
- Extending the life of WAM 1.9 with 1.9.1.3 infrastructure upgrade, The Last, Best Hope for 1.9
2022 SPONSORS