HEXstream helps customers derive new insight into emerging trends and behaviors from large volumes of complex data sets to help them refine how they engage with customers, employees, and partners. We help organizations gain valuable insights through dynamic technology solutions.
For over 15 years, Meridian Integration has provided innovative solutions to the Utility industry. We specialize in digital customer engagement and turnkey services, including mission-critical system implementations & migrations, cyber security, technology roadmap readiness strategies, and business process consulting. Meridian Integration has been an Oracle Partner since inception and, over the years, has assisted clients in reaching their full potential leveraging Oracle Energy and Water’s suite of products- thanks to a best-in-class digital engagement solution, outstanding turnkey services, and, most importantly, exceptional team members.
Learn more at www.meridian-integration.com
Oracle Energy and Water partners with the world’s gas, water, and electric utilities to empower, enhance, and enable your every day. Helping companies solve energy and water problems with the right software/cloud answers.
Thrive in a sustainable, affordable energy and water future. Deliver outstanding customer experiences, improve energy efficiency, and manage networks and assets so you can deliver essential services to your communities every day.
Paymentus is a leading provider of cloud-based bill payment technology and solutions. We deliver our next-generation product suite through a modern technology stack to more than 1,300 billers across North America. Our omni-channel platform provides consumers with easy-to-use, flexible and secure electronic bill payment experiences through their preferred payment channel and type.
Paymentus’ proprietary Instant Payment Network™, or IPN, extends our reach by connecting our IPN partners’ platforms and tens of thousands of billers to our integrated billing, payment, and reconciliation capabilities. Paymentus serves billers of all sizes across a variety of industry verticals, including utilities, financial services, insurance, government, telecommunications and healthcare. For more information, please visit www.paymentus.com.
Red Clay Consulting leads utilities in digital transformation. Over the last twenty years, Red Clay has helped more than 300 utilities throughout the world evolve by improving operations and customer experiences. Our consultants provide expert guidance from a project’s conception to its post-production support. We focus on the industry’s leading software Oracle Utilities and are a Gold Level Member of the Oracle Partner Network. Red Clay takes great pride in our stellar reputation throughout the industry – a reputation built on training, experience, teamwork, and commitment to the client.
Red Clay is a dynamic company of engaged individuals eager to grow and contribute. Our employee-centric and award-winning culture focuses on collaboration and community and provides ongoing opportunities for development and career growth. Our core values are – Achieve excellence together. Embrace and drive change. Exceed expectations. Invest in relationships. And, enjoy the journey – inform every aspect of how we operate.
Visit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees, and our company.
SEW with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready. To know more, visit: http://www.sew.ai
TMG Consulting is the leading provider of comprehensive advisory and professional consulting services focused on Cloud and on-premise IT projects within the utility industry. Since 1992, over 300 utilities have trusted TMG to provide exceptional utility Client-Side Professional Services (CSPS), managed services, application road map support, and IT procurement services.
TMG has been the guiding force for the largest CIS Cloud projects in North America, including Oracle’s first full Customer to Meter (C2M) Cloud solution. TMG’s depth of Cloud expertise includes business case development, contract negotiation, and implementations, and encompasses both small and large utilities for electric, gas, and water.
TMG has proven its ability to keep vendors and internal team members on track through program and project oversight, as well as delivering technical and functional resources, Organization Change and Business Transformation, testing, data cleansing, and conversion. TMG provided these services on eight of the last nine award-winning CIS projects at CS Week. Visit us at www.TMGConsulting.com
CriticalRiver is a technology consulting & staffing company based in Silicon Valley California with global offices in Dubai, Doha, Hyderabad, Sydney, Manila, Toronto, Sao Paulo, & San Jose (Costa Rica). Our mission is to help clients & partners with digital transformation initiatives and day-to-day technology staffing needs through our popular “talent on demand” services. With over 1,000 employees & associates world-wide, and a global delivery network to support projects of any size in any location, we bring hands-on expertise and experienced professionals to help solve complex business and technology challenges — when you need it, where you need it, how long you need it.
In the Utilities domain, CriticalRiver is synonymous with TALENT. By design, we are built for Oracle Energy & Water implementation & support programs. Our “Talent on Demand” services help partners and clients meet their staffing needs with flexible, scalable, and cost-effective resource solutions. With a combined team of more than 150+ Oracle Utilities professionals and growing, CriticalRiver stands ready to help you achieve your OracleEnergy & Water transformation, upgrade, or managed support program.
Follow us on LinkedIn and go to www.criticalriver.com/utilities for updates on our latest developments.
ESC Partners informs, implements, and influences software that enables the modern smart city from back offices to electric, water, and gas utility functions. Our care-as-a-service offerings respond to the needs of small and medium-sized municipalities around the world, with customer engagement our primary focus.
ESC’s products are built on proven, tested Oracle cloud applications, and every ESC customer benefits both from the history and heft of the Oracle name, as well as the dedication and installation experience of ESC Partners. We guarantee you a seamless transition from legacy systems to the cloud at a price you can afford.
As a certified minority business enterprise, we know our greatest resource, our biggest differentiator, and our largest benefit to our clients remains our dedicated, empowered people who are always available to help your city’s back-office team or utility customer service department anytime.
Visit us online at: ESC-PARTNERS
KUBRA offers the most comprehensive customer experience management solutions available to the utility industry today, including 7 of the top 10 gas and electric utilities in the U.S. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for clients and their customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada.
It provides solutions to some of the largest utilities in North America.
When you break it all down, KUBRA:
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
For more information visit www.medallia.com.
Utilities today are seeking to reach their customers in varying ways that meet the customer where they are. Milestone has created a Digital Customer Engagement ecosystem, known as Milestone eVolve, that meets that need. The eVolve Platform empowers utilities to engage their customer through a web and mobile platform, a fully tailorable IVR solution, flexible notification engine where customers can choose their own preferences, a neighbor comparison tool to encourage green consumption, and a payment processing solution with flexible rate models that makes it easy to predict cost. This ecosystem serves to enhance a customer’s experience, leading to increased customer satisfaction and a lower cost to serve through real-time integration and omni-channel communication. Learn more at www.musiusa.com.
Mycelium Software is the leading provider of automated testing solutions for Oracle Utilities. Mycelium has helped numerous, medium-to-large-scale utilities achieve operational excellence by reducing overall cost-of-ownership through automated testing, data conversions, copy data management (data subsetting), and DevOps. Our end-to-end solutions are used by system integrators to streamline project implementations. In addition, our utility clients utilize our solutions to efficiently manage their day-to-day operations and improve the overall quality of their processes.
Automate your entire enterprise of mission-critical CRM/ERP assets with Mycelium Software. Our suite of products includes Data Purge & Archive, Data Conversion & Transformations, Automated Testing, and Automated CI/CD Pipelines for DevOps. This feature-rich suite effectively achieves operational objectives and promotes digital transformation. Visit us at www.myceli.com
Founded exclusively to serve the rapidly transforming Energy and Utility industry, each year Sure Power provides dozens of utility clients with consulting and advisory support across the entire suite of Oracle’s utility products. Over the past decade and across more than 120 utilities, Sure Power’s experts have forged an industry-wide reputation for integrity, capability, discipline, and consistent execution. Incorporating lessons learned from our support of more than three-dozen Oracle CIS implementations, Sure Power’s industry leading CCB/C2M/CCS ‘To-Do’ stabilization processing experts have resolved more than seven million billing exceptions for our clients and enabled sustainable enhancements to their organizational capability, operational efficiencies, and service levels. Please visit us in person while at the 2023 OUUG or online at www.surepowerconsulting.com.
We’re a woman-owned consulting firm that delivers Oracle solutions for the utility sector smoother, faster, and smarter. It’s how we’re built. Thanks to our unique approach and culture, working with us means you’ll enjoy shorter project timelines, deep accountability, and the lasting solutions that come from true partnerships with our clients. You can find Triniti on the web at www.triniticonsulting.com.
Utility Solutions Partners is a premier technology consultancy and systems integrator for mid-size utility companies powered by the Oracle Utilities Product Suite. USP installs confidence, not just software. We provide best-in-breed technical support from a team that is responsive, nimble, and has decades of experience in utilities. Drawing on deep technical knowledge and a lifetime spent in the industry, USP sets the standard for support.
We help utilities get the most from their technology investment, whether that means facilitating an implementation or an upgrade, adding a new function, integrating systems, training staff, or simply providing world-class support. Our principals have worked at Oracle and helped pioneer the Utilities Product Suite. Very few professionals know it better. As an Oracle Gold Partner, we are certified to install and support all Oracle integrated applications.
Abjayon is a global innovation company focusing on helping Utilities with digital transformation and providing high-quality engineering services to Enterprise customers.
With our customer centric innovation services and strategic recommendations for all our customers, we accelerate ideas and solution development to ensure ongoing transformations that deliver value. We follow a lean methodology to deliver our innovation services and speed time to value and customer success.
We have delivered some of fastest implementations of meter-to-cash, meter and asset lifecycle solutions built on Oracle Utilities platforms.
Our innovation driven operations and support services leverage Smart Accelerators to help your business achieve the most out of its Oracle solutions. We are a team of 300+ engineers spread across offices in US, India, and Philippines. Our leadership team has strong lineage in Oracle.
ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.
Arch is a diverse, locally owned and globally known staffing firm incorporated in 1993. Along with our other divisions, Arch employs over 20,000 consultants in 72 offices around the world. The IT team of recruiting experts serves multiple utilities and recently played an integral part of the first successful launch of CCS at Grant County Public Utilities. We provide professional and commercial services for all disciplines and industries, including information technology, accounting & finance, administrative, skilled trades, engineering, healthcare and industrial. The Arch network of talent thrives in a culture developed to attract and retain the best. Consultants are provided excellent benefits including paid vacation and holidays to encourage retention. Arch provides support for temporary placement, project management, contract to hire, direct hire, more…
Visit us HERE to learn more!
BHC Global is a 100% utility-focused systems integrator and consulting firm with a 20+ year track record delivering high-quality consulting services and implementations. In addition to its core system integration practice, BHC Global also provides comprehensive managed services and support programs, project health and upgrade assessments, upgrades, configuration audits, and staff augmentation across the Oracle Energy and Water product suite. BHC Canada is the Canadian affiliate of BHC Global. We proudly serve utility customers globally. Experience our commitment to your success.
BOSS is the preeminent Oracle Energy and Water implementer and managed service provider solely dedicated to Oracle applications and technologies. We built our business atop world-class talent made of 100% BOSS resources and pride ourselves for the in-house talent that we have grown over the past decade. BOSS services are contracted and subcontracted by investor-owned, publicly owned, co-operative, and local government utilities. Three of the Top-Five Global Consulting Firms trust BOSS resources to deploy Oracle solutions for their customers. Our commitment is to delight the customer with transformation velocity to modernize their business systems while streamlining business processes and minimizing change management.
BOSS completed Oracle’s first CCB to C2M conversion, hosted within Oracle’s Cloud Infrastructure (OCI) and is in the process of converting another C2M hosted deployment to Customer Cloud Service (CCS). Ask how our conversion tools allow customers to upgrade, migrate, or convert from on-premises to cloud, or seated licenses to software as a service models. Our method completes your modernization from kickoff to Production in less than (10) ten months. We offer a no-cost business/system assessment of your organization to give utilities a modernization roadmap to the future. Find more information by visiting BOSSusa.com.
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated SaaS software and technology solutions. Learn more at www.doxim.com.
For over 30 years, the DataProse team has managed document design, composition, print, and electronic delivery capabilities by serving the most demanding transaction-oriented consumer markets. We have made the production of customer documents a core part of our business and understand how mission-critical it is for all our clients.
Our history of designing, implementing, and managing complex applications has been praised by many of our business partners. To exceed your expectations, we will work closely as a team to ensure the entire process is handled in a professional and timely manner consistent with the City’s specifications. Our advanced technology and expertise, coupled with the variety of services we offer, can dramatically reduce costs and risk. We aim to exceed your expectations in quality, timeliness, and responsive customer service. Learn more at https://dataprose.com/
Elire’s Consulting Services deliver success for our clients by efficiently implementing, upgrading, and integrating enterprise HR, Finance, and Supply Chain software investments. We use Elire’s proven methodologies, processes, and procedures to solve IT and Business Process problems, ensuring the work is done right the first time.
Emtec is a global IT consultancy dedicated to helping world class organizations in the enterprise, education, and government markets drive transformation and growth by employing the latest enterprise technologies and innovative business processes. We empower our clients to accelerate innovation and deliver amazing client experiences to better compete and ultimately lead in their industry. Our “Client for Life” approach is built upon over 20 years of delivering rapid, meaningful, and lasting business value. Our offerings span the IT spectrum from Advisory, Applications (Enterprise, Custom, Mobile and Cloud) as well as Intelligent Automation, Analytic, Cyber Security and Infrastructure Services. For more information, visit www.emtecinc.com and https://www.emtec.digital/
Getac’s solutions are inherently rugged, built from the ground up to thrive in extreme weather conditions, and easily withstand drops up to six feet. We are so confident in our complex computing technology that we offer an industry-leading three-year return-to-base warranty, including bumper-to-bumper. We work closely with our partners to deliver a fully integrated eco-solution that includes excellent hardware, mounting kits, mobile power supplies, security, and connectivity software for complete peace of mind. accidental damage cover as standard. standard.
GridX is the Enterprise Rate Platform that modern, customer-centric utilities, energy suppliers, and technology providers rely on to usher in our clean energy future. Our comprehensive suite of solutions streamlines the design, implementation, and marketing of emerging rate structures and customer programs. It increases consumer adoption and investment in DERs and behind-the-meter (BTM) technologies, all while managing the complex billing needs of the distributed grid.
One of our core products, GridX Calculate, is the add-on billing engine that extends the life of the utility’s legacy CIS by taking on complex and manual billing processes. It also enhances more modern CIS’ by quickly operationalizing complex rate structures, programs, and business models, including billing. For more information, visit gridx.com
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their futures. By embracing diverse perspectives, encouraging new ideas, and challenging the status quo, we create sustainable results for the organizations we serve. Learn more at huronconsultinggroup.com.
InfoSend has provided business process outsourcing services since 1996. Since that time InfoSend has provided the processing and handling of critical documents for industries throughout the United States. Utilizing the most current Technology, InfoSend offers an innovative approach with flexible and secure solutions for organizations seeking outsourced data processing, printing, mailing, and electronic presentment and or payment services. Choosing InfoSend as your outsourcing partner will significantly reduce total overhead costs. Together, we can reach your customers more effectively.
Intoollect is all about enabling higher Return on Technology (ROT), and ensuring unparalleled customer satisfaction …repeatedly and predictably. Our business process operational intelligence software and consulting has saved our clients millions. Our principals each have over 10 years’ experience with the Oracle Application Framework of the Customer Care and Billing, Revenue Management and Billing, and Public Sector Revenue Management applications. As Intoollect (formerly ProMark Solutions), we have delivered on time, under budget, and with a proven methodology of knowledge transfer for client self-sufficiency. We continually incorporate our real-world experience to extend our software, which can be licensed or offered as part of our services.
InvoiceCloud has helped over 1,600 utilities improve digital engagement and customer experience through our cloud-native billing and payment solution. In addition to removing friction from the billing and payment process, which leads to fewer shut-offs, lower cost to serve, and more satisfied customers, our solution drives utility customers to take the next best action to become digitally engaged. For more information about InvoiceCloud, visit www.invoicecloud.com.
KloudGin is the only mobile-first, cloud-based field service and enterprise asset management solution that automates work management processes, enables customer self-service, increases worker productivity, unlocking new revenue streams and business models. Serving companies with complex, asset management and field service requirements, KloudGin connects customers, employees, sub-contractors and assets with AI-powered access to information on any device.
The ONLINE Utility Exchange is our premier bad-debt management tool. It is the overwhelming choice of utility providers nationwide who want to eliminate their bad debt via enhanced credit reports and industry-leading collections services. Available via the internet or through integrations with leading CIS platforms, the ONLINE Utility Exchange also offers tools to help utility companies comply with important regulations, including the Red Flags Rule. Interested in learning more about the ONLINE Utility Exchange? Request more information by calling 866-630-6400 or visit http://www.onlineis.com
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions. Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.
Quadient Inspire helps companies create nimble, effective, and unified customer communications for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.