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2023 Conference Presentations
2023 OUUG Opening Ceremony & Conference Program
2023 Conference Program
2023 Conference Agenda
OUUG Opening Ceremony Video
Opening Ceremony Slides
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Cloud /Technology/Analytics
17: Shaping the Future of Energy: Notes on Digital Innovation from Alectra Utilities
20: Reinventing Customer Experience with Examples from Santee Coopers Others
31: CCS Regression Testing: Best Practices for Repeatable Cloud Upgrade
s
32: The Path to Cloud: Choose What is Right for You
35: The Case for CCBCS
52: Enterprise Reporting Platform Using Oracle Cloud Infrastructure
60: Journey to the Cloud–An Oracle CCS Story
61: Taking the Complexity Out of Utility Data Conversions
64: Next Stop, Oracle Cloud! Navigating the Journey from PeopleSoft to Cloud
65: Go Live Panel: How You Can Leverage Smart City Thinking to Get Ahead on Your Planning
73: Noah’s Ark 2.0: Evergy Tackles New Data Problem with an Old Approach
78: Revival of an OUA Implementation: The Secret to Success in Analytics Projects
Customer Operations (CCB)
13: Oracle MWM Support is Ending – Now What?
14: Team Roles–The Good, The Bad, and the Ugly – The Role of OCM When Dealing with the Many Different Personalities that Help and Hurt Implementations
23: Totalized Account Groups is Not a Danger Zone
25: Leaving No Customer Behind in 2023
28: Simply Electric. Recharging Time-of-Use EV Rates
33: LVVWD’s C2M Journey – Raising the Bar for Customer Satisfaction
37: Utility Survey Says: Your #1 Rated Customer Journey Lasts Only Seconds Each Month
38: Premier Customer and Agent Experiences
39: Automatic Processing of Customer Correspondence
40: Be Wise and Optimize: Evergy’s Journey to increased Customer Satisfaction
55: Building a Support Organization of the Future
67: Customer Platform Panel Discussion
69: Finding and Keeping the Exact Talent You Need
71: CC&B Welcome & Customer Operations Roadmap Highlights
74: Sustainability and ESG Impacts of DERMS Solution for the Utilities
75: Transforming the Billing Experience: Integrating a New Print and Mail Solution With CC&B
77: SJI Addresses Cross-Application Testing with Mycelium Accelerator
79: Transitioning AMI Demand and TOU/TOD Billing from Scalars to Intervals is Better Than Buzzing Towers
Oracle Field Service (OFS)
06: OFS for Energy and Water User Group Roundtable
83: NMS-OFS Integration
Meter Data Management (MDM)
22: Transitioning AMI Demand and TOU/TOD Billing from Scalars to Intervals is Better Than Buzzing Towers
36: The Road Goes Ever On: Notes from a Multi-Year Uplift
44: OUTA Answers the Need, The Need for Speed!
76: MDM Welcome & Roadmap
86: What Can You Do With Base MDM? You’ll be Surprised!
Network Management System (NMS)
29: Flex Ops for All
62: Con Edison and Orange & Rockland’s NMS Upgrade Journey
72: FirstEnergy NMS Production Implementation and Lessons Learned
80/81: Roundtable Utility Updates
83: NMS-OFS Integration
84: NMS Testing Discussion
85: Ask the Product Experts
Work & Asset Management (WAM)
05: NEW Work and Asset Cloud Service (WACS) Sub-Group
15: Data Migration Challenges in WAM to WACS Implementation
24: WACS Construction Management for Electric Utilities
51: Real-Time Data Transmission Between Maximo, GIS and Oracle Field Service Using Oracle Integration Cloud
57: Construction Work Management–Where do we go from Here?
58: Work and Asset Management Releases and Roadmaps
59: Preventive Maintenance–What More do you Need?
63: Transforming Work Identification, Approval, & Planning Processes for a Wastewater Utility
SPEAKERS: Please submit your presentations in pdf format to info@OUUG.org.
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