- 17: Shaping the Future of Energy: Notes on Digital Innovation from Alectra Utilities
- 20: Reinventing Customer Experience with Examples from Santee Coopers Others
- 31: CCS Regression Testing: Best Practices for Repeatable Cloud Upgrades
- 32: The Path to Cloud: Choose What is Right for You
- 35: The Case for CCBCS
- 52: Enterprise Reporting Platform Using Oracle Cloud Infrastructure
- 60: Journey to the Cloud–An Oracle CCS Story
- 61: Taking the Complexity Out of Utility Data Conversions
- 64: Next Stop, Oracle Cloud! Navigating the Journey from PeopleSoft to Cloud
- 65: Go Live Panel: How You Can Leverage Smart City Thinking to Get Ahead on Your Planning
- 73: Noah’s Ark 2.0: Evergy Tackles New Data Problem with an Old Approach
- 78: Revival of an OUA Implementation: The Secret to Success in Analytics Projects
- 13: Oracle MWM Support is Ending – Now What?
- 14: Team Roles–The Good, The Bad, and the Ugly – The Role of OCM When Dealing with the Many Different Personalities that Help and Hurt Implementations
- 23: Totalized Account Groups is Not a Danger Zone
- 25: Leaving No Customer Behind in 2023
- 28: Simply Electric. Recharging Time-of-Use EV Rates
- 33: LVVWD’s C2M Journey – Raising the Bar for Customer Satisfaction
- 37: Utility Survey Says: Your #1 Rated Customer Journey Lasts Only Seconds Each Month
- 38: Premier Customer and Agent Experiences
- 39: Automatic Processing of Customer Correspondence
- 40: Be Wise and Optimize: Evergy’s Journey to increased Customer Satisfaction
- 55: Building a Support Organization of the Future
- 67: Customer Platform Panel Discussion
- 69: Finding and Keeping the Exact Talent You Need
- 71: CC&B Welcome & Customer Operations Roadmap Highlights
- 74: Sustainability and ESG Impacts of DERMS Solution for the Utilities
- 75: Transforming the Billing Experience: Integrating a New Print and Mail Solution With CC&B
- 77: SJI Addresses Cross-Application Testing with Mycelium Accelerator
- 79: Transitioning AMI Demand and TOU/TOD Billing from Scalars to Intervals is Better Than Buzzing Towers
- 06: OFS for Energy and Water User Group Roundtable
- 83: NMS-OFS Integration
- 22: Transitioning AMI Demand and TOU/TOD Billing from Scalars to Intervals is Better Than Buzzing Towers
- 36: The Road Goes Ever On: Notes from a Multi-Year Uplift
- 44: OUTA Answers the Need, The Need for Speed!
- 76: MDM Welcome & Roadmap
- 86: What Can You Do With Base MDM? You’ll be Surprised!
- 29: Flex Ops for All
- 62: Con Edison and Orange & Rockland’s NMS Upgrade Journey
- 72: FirstEnergy NMS Production Implementation and Lessons Learned
- 80/81: Roundtable Utility Updates
- 83: NMS-OFS Integration
- 84: NMS Testing Discussion
- 85: Ask the Product Experts
- 05: NEW Work and Asset Cloud Service (WACS) Sub-Group
- 15: Data Migration Challenges in WAM to WACS Implementation
- 24: WACS Construction Management for Electric Utilities
- 51: Real-Time Data Transmission Between Maximo, GIS and Oracle Field Service Using Oracle Integration Cloud
- 57: Construction Work Management–Where do we go from Here?
- 58: Work and Asset Management Releases and Roadmaps
- 59: Preventive Maintenance–What More do you Need?
- 63: Transforming Work Identification, Approval, & Planning Processes for a Wastewater Utility
SPEAKERS: Please submit your presentations in pdf format to info@OUUG.org.
